Window 11

Hi Thushy​ 
Unfortunately, if you’re seeing the BitLocker recovery screen, Windows has detected a “security change” (often after an update/BIOS change/TPM change) and it will not boot until the recovery key is provided.

Even if you never turned BitLocker on yourself, many HP/Windows 11 devices enable Device Encryption/BitLocker automatically.

Here’s what you can do:

1. Check if the recovery key is saved in your Microsoft account

• On another phone/pc, open this page and sign in with the same account you use on the laptop

https://account.microsoft.com/devices/recoverykey

• On the BitLocker screen, note the Key ID and match it to the Key ID shown on that page.
  
  

2. If this is a work/school-managed device

• If you ever signed in with a work/school account, the key may be stored in your organization’s Entra ID/Intune. Contact your IT/admin and give them the Key ID from the BitLocker screen.
  
  

3. If neither account has the key

• There is no safe bypass for BitLocker without the recovery key. The only remaining option is to reset/reinstall Windows, which will erase data on the drive (unless you have backups).
• HP Support can help you with the reset/recovery process, but they also won’t be able to “recover” BitLocker data without the key.
  
  

4. Before you wipe, check one common trigger

• If you recently changed BIOS settings (Secure Boot/TPM/boot order) or had a BIOS update, try entering BIOS and undoing any changes back to default. Don’t “clear TPM” unless you’re sure you have the recovery key.
  
  

If you tell me whether you sign in with a Microsoft account (personal email) or a work/school account, and whether you still have access to that account, I can point you to the exact place to look for the key.