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James_Chudley's avatar
James_Chudley
Copper Contributor
Jul 06, 2022

WiFi Network dropping when device syncs (Windows 10) with InTune

Not sure if anyone else has come across this issue but we have setup a WiFi profile which is being deployed to our devices.   Users have to manually connect to the wireless connection (specified in...
Intune
TedLarsen's avatar
TedLarsen
Brass Contributor
Aug 10, 2023

James_Chudley  Hi James; did you ever get a resolution from MS on this issue?   We are setting this issue on Windows 11 and 10 devices in our new testing environment.  We are pushing certificate based authentication using Cloud RADIUS, and everything works fine (WiFi connects after prompt to trust the certificate), but upon the next Intune Sync, it disconnects WiFi, and upon manual reconnect, it asks about the certificate again, requiring user internaction to accept.  

If we manually disconnect from wifi and reconnect inbetween Intune Syncs, it connects fine with no prompts.  

This tells me that the WiFi profile is getting re-applied every time from Intune upon sync, starting the process over again.        

Did you get anywhere with MS on this issue?

ikoojo7's avatar
ikoojo7
Copper Contributor
Dec 11, 2023
Any resolution on this, I am having same issue.
  • TedLarsen's avatar
    TedLarsen
    Brass Contributor
    Dec 11, 2023

    Hi ikoojo7 

    Yes, it turned out we were missing a root certificate that needed to be deployed that wasn't in our cloud provider's documentation (PortNox).  

    There needs to be a total of 4 different profiles pushed:   

    CLEAR ROOT CA provided by cloud account

    CLEAR SCEP provided by your cloud account

    RADIUS CA provided by your cloud account (this was the one we were missing)
    WiFi Profile  

    Once we added that missing profile and pushed it out, the devices stopped disconnecting. 

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