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JamieWilding's avatar
JamieWilding
Tin Contributor
Sep 29, 2026

WHFB - Intune - Only PIN works and it causes print issues

Hello,

 

I have personally attempted to deploy this for my environment and so has a colleague.

We deploy windows hello specifically to a single machine or user, the PIN ends up being the only option which can be used, the device will say every other option is not available. It will constantly pop up at the bottom right that the password needs to be put in again to authenticate the user and printing will not work at all.

The devices are fully capable of using facial recognition.

Has anyone encountered any of these issues in a similar fashion with an AD > Entra environment ?

Thank you,
Jamie. 

 

 

2 Replies

  • rahuljindal's avatar
    rahuljindal
    Bronze Contributor

    Did it work before? Do you have SSO enabled for seamless authentication through WHfB? Are the users hybrid? If yes, then you can consider configuring CloudKerberosTrust. 

    • JamieWilding's avatar
      JamieWilding
      Tin Contributor

      Hello,

      users use SSO, they are hybrid although I will look into cloud kerberos trust.

      Thank you.