Forum Discussion
unable to logon to the Intune Device
Not sure if it is related to the MDM User Scope because I have successfully enrolled few Windows devices today.
MDM none is happening on few devices. These devices appears on "Azure AD Devices" but not on "All Devices". Windows Enrolment >> Devices >> Serial number of device says Not Enrolled for the Enrolment State. Is there a way to re-enroll them without losing the data on the device ?
This is what we have for the MDM User Scope
screenshot: https://i.snipboard.io/7W3DUw.jpg
Abinash RGS ICT - HotmailSince your MDM user scope is set to all it should be ok. There is something else you should check:
Intune Portal > Device Enrollment > Windows Enrollment > CNAME Validation.
enter your domain and test if it's successfull.
Sadly, there is no official way to re-enroll your device without losing your profile (remove from Azure AD & add again) - that I know off. You won't loose the data, you just start with a clean profile (you can copy it manually after re-enrolling). I'm not sure if this still works, but you can try downloading the Company Portal App and see what information this gives.
- CNAME test says it is configured successfully.
If I do Shift+Restart >> Troubleshoot >> Reset this PC >> Keep my files >> reboot then re-enrol with the same user, will this let me keep the existing files ?- Hi Abinash - I'm not sure about this. The worst that could happen is that you manually need to copy all files to the new profile. As moe asked, are you able to logon with an Azure AD Admin?
I am unable to logon with global admin as well. It throws same error "The password is incorrect. Try again"
- Hi Abinash,
Could you login to the devices with your Global Admin account? Try to access the pc locally and check if the pc if enrolled correctly. I’m interest in going to Work and School account and force Sync to Intune.
Thanks!
Moe
