Forum Discussion

RickR21's avatar
RickR21
Copper Contributor
Oct 07, 2021

unable to logon to Intune Device Password incorrect

Hi,   We have enrolled a device into Intune but we are only able to login using the account that was used to register the device. All other users are unable to login to Intune Azure AD joined devi...
Intune
mobile device management (mdm)
Rudy_Ooms_MVP's avatar
Rudy_Ooms_MVP
MVP
Oct 08, 2021
HI, we are speaking about aadj right? no haadj? Could you post a screenshot of the login page ? I guess you already tried to perform a password reset to see what happens?

It almost looks like the device lost his azure connection itself (happens when the device cert is removed as an example)
RickR's avatar
RickR
Copper Contributor
Oct 17, 2021
Yes it's AADJ the account used to register works fine I have reset the other account passwords but get the same error indicating incorrect password.
  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Oct 18, 2021
    hi, good morning. Do you happen to have an additional local account ( or maybe trying to create one) to log in with a local account?
    Are there no device configuration profiles configured that are blocking to login with an online account? seen it happened before 🙂
    • Gary_Singh's avatar
      Gary_Singh
      Copper Contributor
      Apr 22, 2022

      Rudy_Ooms_MVP 

      Hi Rudy,

      We are also facing the same issue. When we do OOBE, user can log in for the first time (can do everything) but after that if I restart or log out, cannot log back in. It always comes up as incorrect password. The users can log in to any other office application. We use Okta as IDP but Okta is not blocking the sign in. 

      Also, there are no logs we can see after the first sign in both in Okta and Azure.

      Can you please assist?

      Thank you

Resources