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TheuerJa's avatar
TheuerJa
Copper Contributor
Nov 29, 2021

Unable to log in a Samsung smartphone in Intune - device not compliant

Hello all,

I have set up a Samsung smartphone for a user and wanted to register this on the company portal, but it does not work in any case.

 

The error message: Device is not compliant.

The password is too weak. However, even with a strong password it does not work.

I have already deleted the app, disenfranchised the device in Intune, disconnected and re-registered, but no success. Reboots ...

 

I found this blog post: https://br.atsit.in/de/?p=120846

 

Does anyone know how I can create the device as a conform? I think it is a bug!

 

Thank you in advance!

Intune
Mobile Device Management (MDM)
  • Amidah1's avatar
    Amidah1
    Brass Contributor
    Nov 29, 2021

    TheuerJa did u try to see if secure startup is enabled. Is a known feature that make fail the Intune compliancy check.

    • TheuerJa's avatar
      TheuerJa
      Copper Contributor
      Dec 01, 2021

      Amidah1 

      Hello,

      I have now checked this. There is no password stored on this test device in particular.

      Is there another option?

      Thank you very much for your help!

      • Amidah1's avatar
        Amidah1
        Brass Contributor
        Dec 01, 2021
        Normally to enroll U need to have both a compliance password and secure startup enable. If it fail with both try put a pin and a biometric and see if they accept the device as compliant. In my case it worked with secure startup. But some devices doesn't have that option but is enabled with dual security like pin and biometric o pin and password.

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