Forum Discussion
Unable to enroll in MDM
Hi all. I am trialing Intune now so am new to it. I initially was able to enroll my Windows test machine. Showed up under devices in Intune. It stopped working in the last couple days. If i turn off the MDM under Automatic Enrollment i can sign it into EntraID and sign in with my account there.
Once i enable the MDM again for that user, i get a spinning circle of dots immediately after signing in. I have deleted all the policies i created to get it back to 0, but still just spinning. Does not move onto to setting up account.
User has Intune license covered under M365 E3.
Can anyone help?
Thanks
Ash
4 Replies
Do you want the users to enroll their devices themselves or do you want e.g. IT to prepare the device and handling enrollment when the devices are set up initially (via OOBE)?
I also suggest you read up on the topic Entra ID registered / Entra ID joined, and the difference between adding a device in Entra and enrolling the device in Intune.
If you're using Autopilot enrollment from OOBE, make sure the device is added in the Autopilot devices list and the device has an Autopilot profile assigned. You can achieve this with a dynamic device group and by following these steps: https://learn.microsoft.com/en-us/autopilot/enrollment-autopilot#create-a-windows-autopilot-device-group-using-intune
If in Intune's enrollment restrictions you're blocking personally owned devices, you can't enroll it simply by adding the work account in Windows settings. You would also have to make sure the device join settings in Entra ID under Devices > Device settings allow the Entra join specific to your environments conditions (if you're requiring MFA for the join for example).
You can also use the event viewer to troubleshoot the auto enrollment process: https://learn.microsoft.com/en-us/windows/client-management/mdm-diagnose-enrollment#troubleshoot-group-policy-enrollment
Hy,
could you provide in addition, more information or maybe some screenshots . Thx 😜
Good luck!
If your Windows device gets stuck with spinning dots during MDM enrollment in Intune, start by removing the work account from Settings > Accounts > Access work or school.
Hy,
you dont need to do any changes under Device | Enrollment | Intune for the MDM Scopes, let this as it is with "all" if you would like an automatic enrollment via autopilot.
Open a Ticket by Microsoft in order to be helped if the "spinning circle" still in place , bad News ...
Good luck!
