Forum Discussion
Unable to change MDM scope to None. Reset not working
Hi,
I hope someone can help, I've taken over administration of a tenant that used to have a free trail of Intune installed. The trial has long since expired but I am now unable to AD Join any Windows PCs. When I try to attempt a AD Join I get an error message that I don't have sufficient licenses. I've tracked this down to a setting in AzureAD under "Mobility (MDM and MAM)" and I need to change Intune app user scope to None. However when I got to this screen I get the following warning:
"The Intune app is enabled. Click here to reset the MDM and MAM scopes for Intune to None. It does not disable Intune app itself. For other MDM apps, please select Delete to remove them from your tenant."
I can click on the link and I get a confirmation notification that it has been successful:
However when I try and change the User scope it returns me to the same message above.
Is there anything I can do in PowerShell to maybe force this update?
Any help/pointers gratefully received.
- Have you tried changing from the intune.microsoft.com portal?
- I can login to it but I get a notification saying "You haven't enabled device management yet, click here to start". On other pages I get a mixture of 404 errors or permission denied, so it's safe to assume there are no live Intune licenses (which is correct).
- Yes, so you will need the Intune Admin role and Intune license at a minimum to be able to made admin level changes in Intune.
Is there a way to do this without speaking to Microsoft as this appears to an issue for all tenants, regardless of pervious configurations.
Regards
Dave
ps 600 views say MS need to look at this.
- I couldn't find a way, MS support was the only route for me
- Thanks for coming back to me Rob,
I contacted MS support via my software reseller and before it got picked up this resolved itself.
So somewhere in between adding intune admin rights to my tenant GA and selecting the option from the entra / azure mdm panel this resolved itself.
