Forum Discussion

scotth6's avatar
scotth6
Copper Contributor
Oct 20, 2020

The user cancelled the app installation. (0x80070642)

I am trying to deploy Avaya Communicator X One through Intune but having difficulty.

I can manage to install silently through powershell on a local machine but as soon as its loaded to intune I get this error within a minute of installing on the Company Portal - The user cancelled the app installation. (0x80070642)

I am installing myself and it is not being cancelled. I have reinstalled Windows multiple times and tried various different fixes.

I have tried with the .exe file and also extracting the msi. 
The log files that I have got don't seem to through anything up obvious.

Any ideas would be appreciated.

Intune
  • Ru's avatar
    Ru
    MVP
    Oct 21, 2020

    Hi scotth6 

     

    You mentioned it works ok interactively using PowerShell but you're deploying using MSI and EXE in Intune.  How are you executing it in PowerShell, e.g. what parameters and rights context?  You could try packaging a PowerShell script to do it too.

    • scotth6's avatar
      scotth6
      Copper Contributor
      Oct 22, 2020
      Thanks Ru,
      I am just copying and pasting the PowerShell command which I did for another app and it worked.
      "Avaya.exe" /silent is the Install Command which I input into Intune. Running this from PowerShell seems to do it.
      • Thijs Lecomte's avatar
        Thijs Lecomte
        Bronze Contributor
        Oct 22, 2020
        Have you checked in the application install logs if you see something (this is different for each application)?

        User cancelled the app install often happens when the app (or a dependency for it) is currently running)
    • scotth6's avatar
      scotth6
      Copper Contributor
      Oct 22, 2020
      Hi Moe,
      Yes tried that unfortunately. Tried packaging with the MSI and EXE through the apputility.

      Thanks

Resources