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RonaldvdMeer's avatar
RonaldvdMeer
Iron Contributor
Oct 31, 2019

Resuming Quality updates in Intune

Recently we have paused a quality update for Windows 10 because of an issue with one of our application. After that issue was solved we hit the resume button in the update ring in Intune. I was expe...
Intune
Pause
updates
paulcreedy710's avatar
paulcreedy710
Brass Contributor
Jan 26, 2022
This is an old post but I'm having the exact same problem. We paused updates to stop a buggy Update from Microsoft coming down and breaking our VPN, and now resuming it we find all the devices stuck and refusing to update because it's 'paused by the organisation' even though we've resumed updates in the ring. So we are now stuck with devices out of date and unable to update. Where was the thinking within Microsoft that thought that was a good idea? When resumed, they should resume not continue to be paused for over a month. Is there a work around or a way to make updates resume?
Rudy_Ooms_MVP's avatar
Rudy_Ooms_MVP
MVP
Jan 27, 2022

Hi

Could you take a look at these settings
HKLM\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\Settings
Maybe changing them to zero if these settings are still configure to 1 or 2? and if that ain't working

 

I would check out this key... as it notes the start time... maybe removing that key ?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Update

  • paulcreedy710's avatar
    paulcreedy710
    Brass Contributor
    Jan 27, 2022

    Rudy_Ooms_MVP Hi.  That fix does actually work thank you, although I deleted the three entries instead of changing them because they weren't present on a few machines which didn't have this issue.  The problem 'fixing' this is the large number of devices and the spread of them remotely.  I'm tempted to try and push this reg change out via intune but I'm cautious of unknown consequences.

     

    I just cant believe that without any prompts or warnings within intune, Microsoft has decided this is the behaviour for updates being paused and restarted. 

    • Rudy_Ooms_MVP's avatar
      Rudy_Ooms_MVP
      MVP
      Jan 27, 2022
      Hi,

      Just curious but which of the registry keys did you deleted? Sounds like a proactive remediation to me...
      IF those keys are found exit 1 --> remediation delete those keys with powershell and exit 0
      • paulcreedy710's avatar
        paulcreedy710
        Brass Contributor
        Jan 27, 2022

        Yes so on that path I deleted these
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Update

        PauseQualityUpdatesStartTime
        PauseQualityUpdatesStartTime_ProviderSet
        PauseQuanityUpdatesStartTime_WinningProvider

        After doing that, hitting the 'Check updates' button goes off and downloads/installs the updates as normal. This has worked manually on about 5-6 workstations so far. Other than in one case so far I didn't have to restart the machine either, but that may have been a separate issue. Its not practical to do this remotely on all the other machines.

        We are in a hybrid environment.

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