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RonaldvdMeer's avatar
RonaldvdMeer
Iron Contributor
Oct 31, 2019

Resuming Quality updates in Intune

Recently we have paused a quality update for Windows 10 because of an issue with one of our application. After that issue was solved we hit the resume button in the update ring in Intune. I was expe...
Intune
Pause
updates
paulcreedy710's avatar
paulcreedy710
Brass Contributor
Jan 26, 2022
This is an old post but I'm having the exact same problem. We paused updates to stop a buggy Update from Microsoft coming down and breaking our VPN, and now resuming it we find all the devices stuck and refusing to update because it's 'paused by the organisation' even though we've resumed updates in the ring. So we are now stuck with devices out of date and unable to update. Where was the thinking within Microsoft that thought that was a good idea? When resumed, they should resume not continue to be paused for over a month. Is there a work around or a way to make updates resume?
  • JA-CWGC's avatar
    JA-CWGC
    Copper Contributor
    Jan 27, 2022
    I'm having similar issues after resuming the updates in Intune, but only my Hybrid Azure AD joined devices. Our Azure AD joined devices are not exhibiting this behaviour. I am wondering if this is a hang up of old AD GPOs still on the device.
  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Jan 27, 2022

    Hi

    Could you take a look at these settings
    HKLM\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\Settings
    Maybe changing them to zero if these settings are still configure to 1 or 2? and if that ain't working

     

    I would check out this key... as it notes the start time... maybe removing that key ?

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Update

    • paulcreedy710's avatar
      paulcreedy710
      Brass Contributor
      Jan 27, 2022

      Rudy_Ooms_MVP Hi.  That fix does actually work thank you, although I deleted the three entries instead of changing them because they weren't present on a few machines which didn't have this issue.  The problem 'fixing' this is the large number of devices and the spread of them remotely.  I'm tempted to try and push this reg change out via intune but I'm cautious of unknown consequences.

       

      I just cant believe that without any prompts or warnings within intune, Microsoft has decided this is the behaviour for updates being paused and restarted. 

      • Rudy_Ooms_MVP's avatar
        Rudy_Ooms_MVP
        MVP
        Jan 27, 2022
        Hi,

        Just curious but which of the registry keys did you deleted? Sounds like a proactive remediation to me...
        IF those keys are found exit 1 --> remediation delete those keys with powershell and exit 0

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