Forum Discussion
Reseal screen missing when doing autopilot hybrid join with pre-provisioning
If I give you the logs of a PC that skipped the reseal would that be of any help?
- could help... but sometimes getting to the bottom of it would takes some time... as most of the time its a combination of traces/logs etc to determine what is breaking 🙂
Rudy_Ooms_MVP I'm willing to put in the time and effort as it's driving my imaging department crazy if you're up to it (I understand if you're not interested).
Which logs would you like and where can I upload them too?
matgus Thanks for responding. How did you figure out what was causing it for you? The article that you linked seems to indicate Autopilot failure (the dreaded red screen) not our issue of the Reseal part missing?
Also, we're experiencing it on the latest Intel 13th gen processor in Dell PCs with the latest Windows Updates as well as in old 7th and 8th gen processors in Lenovo PCs.
Hi,
thanks for your interest in this topic. it was now almost two years ago we had this issues and we have found what caused this, at least in our case. The problem we had was due to a combination of TPM-chipset and processor version. This was documented by both Dell and Microsoft at the time. Since then this combination is no longer sold and Microsoft have issued an update to Windows which ideally shoud not introduce this problem again. The combo we had was Intel gen11 processor "tiger lake" and TPM, mentioned here: https://call4cloud.nl/2021/11/the-pursuit-of-happy-uhhh-tpm-intel-happyness-part-2/https://call4cloud.nl/2021/11/the-kb5007253-update-the-devil-made-me-do-it/
but this should now have been fixed.
