Forum Discussion

Copper Contributor

Mar 22, 2022

Reseal screen missing when doing autopilot hybrid join with pre-provisioning

hi, We have configured autopilot with hybrid join and white glove. Everything seems to be working except that we never get to the reseal screen. After the last reboot we are getting a sign-in page...

Intune

G___D

Copper Contributor

Oct 27, 2023

Did anyone get any clarity on this? It keeps on happening in our organization too but it's very intermittent.

matgus it's not just Dell or Win 11, we have a mix of Dells and Lenovos, Win 10 and Win 11 and it happens to all.

Rudy_Ooms_MVP did you ever dig into this issue? This the type of problem that I would think you would love to figure out (just saying )

Rudy_Ooms_MVP

MVP

Oct 27, 2023

If i could reproduce the error i would have solve it 🙂

G___D
Copper Contributor
Oct 27, 2023
Wow that was quick!
If I give you the logs of a PC that skipped the reseal would that be of any help?
- Rudy_Ooms_MVP
  MVP
  Oct 29, 2023
  could help... but sometimes getting to the bottom of it would takes some time... as most of the time its a combination of traces/logs etc to determine what is breaking 🙂
  - G___D
    Copper Contributor
    Oct 30, 2023
    Rudy_Ooms_MVP I'm willing to put in the time and effort as it's driving my imaging department crazy if you're up to it (I understand if you're not interested).
    Which logs would you like and where can I upload them too?
    
    matgus Thanks for responding. How did you figure out what was causing it for you? The article that you linked seems to indicate Autopilot failure (the dreaded red screen) not our issue of the Reseal part missing?
    Also, we're experiencing it on the latest Intel 13th gen processor in Dell PCs with the latest Windows Updates as well as in old 7th and 8th gen processors in Lenovo PCs.