Forum Discussion

Adrian_Scott's avatar
Adrian_Scott
Copper Contributor
Aug 06, 2026

RemoteHelp.exe reports FileVersion 10.4.10008.1000 while the product version is 5.2.1037.0

Problem 1 - File Version Because RemoteHelp.exe reports FileVersion 10.4.10008.1000 while the product version is 5.2.1037.0, this makes Intune detection, packaging, inventory reporting, and supersed...
intune
Remote Help
Software Management
Sriram_Jasti's avatar
Sriram_Jasti
Tin Contributor
Aug 30, 2026

Hello Adrian_Scott​ 

We are still in the early stages of Remotehelp App deployment. We deploy Remote Help App using Enterprise Application Management, App Type Win32 Catalog. To avoid the detection i un-installed old version of Remote help app and deployed the new app.