Forum Discussion
Chasing down cause of Windows 11 crash
My Dell Inspiron 14 recently started rebooting. Window version is current level of W11. No new apps have been recently installed. All diags run fine.
How do I find out the cause?
Event log:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/13/2024 8:13:58 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: RDG-DELL
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80745daf0f7). A dump was saved in: C:\WINDOWS\Minidump\031324-14109-01.dmp. Report Id: e95dd899-acf4-41fd-96be-690c7d151161.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
<EventID>1001</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-03-13T13:13:58.1303277Z" />
<EventRecordID>1281192</EventRecordID>
<Correlation />
<Execution ProcessID="1200" ThreadID="1204" />
<Channel>System</Channel>
<Computer>RDG-DELL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80745daf0f7)</Data>
<Data Name="param2">C:\WINDOWS\Minidump\031324-14109-01.dmp</Data>
<Data Name="param3">e95dd899-acf4-41fd-96be-690c7d151161</Data>
</EventData>
</Event>
2 Replies
If your Dell Inspiron 14 is experiencing unexpected reboots on Windows 11, it can be frustrating and disrupt your work. Here are some troubleshooting steps you can take to identify the cause of the issue:
Check for Windows Updates: Ensure that your Windows 11 is fully updated to the latest version, as new updates often include bug fixes that may address the rebooting issue.
Run a Virus Scan: Use your antivirus software to scan for any potential malware or viruses, as they can cause system instability and may lead to reboots.
Check Event Viewer: Check the Event Viewer logs which can provide detailed information about any critical errors that occurred before the reboot, including information on the cause of the issue.
Check for Hardware Issues: Check your device's hardware components, such as memory, hard drive, and power supply for any potential issues.
Reinstall Windows 11: As a last resort, try reinstalling Windows 11 as sometimes critical errors can be caused by corrupted system files.
If none of the above steps work and the reboots continue, it may be worth contacting Dell technical support for further assistance.
Hello! You've posted your question in the Tech Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Windows 11 space - please post Windows 11 questions here in the future.
