Forum Discussion
Apps are not installing at the time of enrollment
Kindly let us know, if you got any update from MS regarding this issue.
Thanks in advance
We're still having this issue. They told us things would be fixed on the 28th, tested on the 29th and we still have the issue. 50% of our enrollments are delayed. If we find one were it's spinning we'll leave the device plugged into power overnight, by morning it's usually past that step. I'm still bugging MS for updates, but they make it sound like it's only us having this issue.
They closed my case with out my acknowledgment as I was on leave for 2 weeks. then when i came back and asked them to reopen the case they said they cant and I need to log a new case. so i lost 3 months worth of case history …. its like they don't want to admit there is an issue. I am still too annoyed to relog the case at the moment …. and like you I just let them sit for a few hrs until the apps get the green ticks
Abcolg8 GeoffB1155 I can add something, I supplied your case numbers and send them to Microsoft, to me they said there indeed is a problem and that they were sorry that they didn't act on that. The problem with our tenant is that we use Google's Zero Touch enrollment. If we delete the device from the zero touch portal and factory reset & use the QR code the enrollment suddenly goes very quickly. We submitted this to Microsoft and they have confirmed there is an issue at Google... But they closed it because of that and told us that in the near future google will be releasing a fix.
I quote the Microsoft engineer:
"This issue seems to bug file google team is working on it closely and pushing this patch on pilot method, there is no ETA for this it will resolve automatically same informed to customer"
- Ya, we're using QR for enrollment, sometimes it's fast, sometimes it's hours. Wish there was a way we could all band together to help show MS and Google the impact/bigger picture!
