Forum Discussion
Android for Work - Contacts?
Try to change the Device configuration property "Default app permission" (under Work profile settings) to "Prompt" instead of "Auto grant".
With Auto grant we had the same issue, as the system does not grant all required permissions automatically and thus fail to sync the contacts locally.
Daniel
Hi weberda Sameer1884,
I have also found setting to Prompt can cause this issue, the problem can occur on any MDM platform and seems to happen to Android ~7-8 devices.
Change the Default app permissions to default, this will have the same impact as prompt without defining the setting.
Any application that requires Auto Grant will have to be setup using App Config under Client apps > App configuration policies. More information can be found here; https://docs.microsoft.com/en-us/intune/app-configuration-policies-use-android#preconfigure-the-permissions-grant-state-for-apps
,Andrew
Hi
My problem is resolved.
there is a 3rd permission for contacts that needed to be added on top of Read and Write: Get Accounts
- Hi Sameer,
I tried the same thing and this doesn't work for me. I don't even see the SYnc Contacts option in the Outlook app inside work profile. What could I be doing wrong here? Please advise- Hi
It was not appearing for me too because it seems the policy was not updated on the Device work profile. I tried to sync the device in Company portal manually and waited 2 hrs. It would appear after that.
Check if the policy is apply to the correct user/group as well
Hi No Problem. Glad I could help. It did make me waste a lot of time trying to get this sorted. 🙂
Hi Thank you Andrew and Daniel I will test with both your setting ans leave a feedback.
thanks
Hi Andrew
When you say set permissions to "Default" , do you mean to say remove all permissions set on the policy for app configuration?
Or add all permissions?
Currently I have these:
Thanks
