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pk_Tech's avatar
pk_Tech
Copper Contributor
Aug 20, 2024

PIN is not asking in App protection Policy.

Hi Team,

 

I am using Intune App Protection Policy more than 2000 user and its' working fine but last one week when user configure app protection policy than open outlook/Team and it is not asking PIN to open app

 

This issue is started last one week  before one week whenever user open company apps like teams/Outlook than it's prompt PIN or face lock.

 

Please suggest any update from Microsoft team. 

 

  • Ashraf-Ashour's avatar
    Ashraf-Ashour
    Copper Contributor

    I have the same issue, just repro it using MAM for Outlook on Android, it required PIN for the first time, then the app can be accessed without PIN , But after restarting the device it requires PIN again.
    it could be an issue for some of the new MS apps version to work with MAM.

  • rahuljindal-MVP's avatar
    rahuljindal-MVP
    Bronze Contributor
    The PIN is common for the work apps. If asked once, it will not be asked again unless the threshold has timed out. What is your timeout period in the APP policy?
  • PBarbosa2602's avatar
    PBarbosa2602
    Copper Contributor
    Hi, did you resolved the issue? We have the same issue with the Outlook-, Teams-, OneDrive- and Office365 Apps. All other Apps like Planner, To-Do, Whiteboard are working.
    Thanks
    • Ashraf-Ashour's avatar
      Ashraf-Ashour
      Copper Contributor

      Hi, Yes. I think the following setting will be the solution.
      After creating an App protection policy for testing.
      this option : Recheck the access requirements after (minutes of inactivity)
      was set by default to 30 minutes.
      I changed it to be 1 minute , then waited about 3 Hours for the app to sync/check the policy again.
      Then yes now if you open the app every time "without keeping it running in the background"
      will ask for the PIN every 1 minute.



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