Forum Discussion

Brass Contributor

Sep 12, 2019

Solved

Manually check in Android enrolled devices

Hey all, I have about 50 Android tablets that are enrolled in Intune. They all have Outlook set as required. About 9 of them could suddenly not receive mails. When I went to the app settings of O...

Intune

PKlapwijk
Sep 14, 2019
Hi SamTeerlinck
You probably enrolled the devices as Android Enterprise Corporate-owned Fully managed user devices or dedicated devices? Than it`s right the sync option is not available cause the sync runs through de Device policy app (from Google) and not through the Company portal app.
If your device is enrolled with Android Enterprise Work profile or Device Admin (Device admin is legacy) than the sync option is available.
Regards,

Peter

PKlapwijk

MVP

Sep 14, 2019

Hi SamTeerlinck
You probably enrolled the devices as Android Enterprise Corporate-owned Fully managed user devices or dedicated devices? Than it`s right the sync option is not available cause the sync runs through de Device policy app (from Google) and not through the Company portal app.
If your device is enrolled with Android Enterprise Work profile or Device Admin (Device admin is legacy) than the sync option is available.

Regards,

Peter

SamTeerlinck
Brass Contributor
Sep 16, 2019
Hey PKlapwijk,

Thanks for the reply. They are indeed dedicated devices.
So then there's no way to remotely sync them? I guess forcing a restart is my best option at the moment? This has helped a bit in the past.

Thanks again!
- PKlapwijk
  MVP
  Sep 16, 2019
  SamTeerlinck Not that I`m aware of unfortunately.
  Just FYI, policy refresh cycles:
  https://docs.microsoft.com/en-us/intune/device-profile-troubleshoot?redirectedfrom=MSDN#how-long-does-it-take-for-devices-to-get-a-policy-profile-or-app-after-they-are-assigned