Forum Discussion
Managed Home Screen MSAL - severe issuse
That definitely sounds like a serious issue. From what you’ve described, it seems MSAL token handling is failing under Managed Home Screen in shared device mode, which explains the blinking sign-in page, delayed logins, and wrong-user session carryover. The fact that apps like Edge and Teams are also misbehaving points to a broader MSAL/Entra Shared Mode integration bug rather than a device-specific configuration problem.
A few things worth checking while waiting for a fix:
Confirm devices are on the latest Android Enterprise and Intune Company Portal/Authenticator builds.
Try collecting logs with Company Portal > Help > Send Logs right after the failure—it might capture MSAL errors that can help escalate with Microsoft support.
If security is a major concern, consider temporarily disabling MHS on shared devices and using a simpler kiosk configuration until this stabilizes.
Since you’ve reproduced it across multiple versions of MHS and multiple users, I’d recommend opening a critical severity case with Microsoft—this looks like something that needs product team attention ASAP.
I 've send an email tomailto:email address removed for privacy reasons, this was their answer:
Thank you for reaching out. We are aware of the issue and working to resolve it as soon as possible.
Please open a ticket with Microsoft support for fastest assistance. Additionally, can you please upload logs from Managed Home Screen and reply to this mail with the log ID so we can investigate? To upload logs, tap the back button from within MHS 15 times. Select “Get help”à “Upload logs” and tap the green arrow. Please send the Easy ID.