Kiosk profile with Azure AD user

Hy,

hmm strange, just a few steps for you in order to check and troubleshoot:

1. Auto logon account is not a Microsoft 365 user
   • Kiosk mode profiles that use auto logon with a local or service account might not properly receive Store app assignments because these require user-based targeting.
   • Solution:
     • Use Microsoft Edge in kiosk mode (e.g., InPrivate mode) instead of the Kiosk Browser app, as Edge is pre-installed and does not require separate installation.
     • Alternatively, ensure the kiosk account is a valid Azure AD user with app assignments.
2. Conflicting or legacy policies
   • Old or conflicting Intune policies, especially those restricting Store access or app installations, can block kiosk app deployment.
   • Solution:
     • Review and clean up legacy policies that might interfere.
     • Check device compliance and policy conflict reports.
3. Windows version and feature support
   • Some kiosk modes or apps might not be fully supported on certain Windows versions (e.g., multi-app kiosk mode on Windows 11 had issues as of early 2024).
   • Solution:
     • Verify device OS version compatibility with the kiosk profile and app.
     • Consider fallback to supported configurations like single app kiosk with Edge.
4. Network or connectivity issues
   • If devices cannot reach Microsoft Store or Intune services due to firewall or proxy restrictions, app installation and kiosk profile application will fail.
   • Solution:
     • Ensure network connectivity and required URLs are whitelisted.
     • Check logs for connectivity errors.

Good luck!