Forum Discussion
JAMFAAD Sign-in error
Dear Forum Members, I have been getting Sign-in errors for Mac users and I have no clue where to start for the troubleshooting. The configuration on the JAMF side looks solid. Below are the errors ...
I received the same error code. I'd try to sign in to office 365 within my Office 365 apps on my mac and despite entering all the correct credentials and the one time passcode sms'd to my phone I'd either be returned to the 'enter password' page or the spinner would just spin with no result.
The answer was to delete entries in Keychain associated with older login credentials.
1. Use spotlight (command+spacebar) to search for Keychain Access
2. Open Keychain Access
3. Within Keychain Access search for 'Exchange'
4. Delete all search results.
5. Repeat steps 3 & 4 using search terms 'Office' and 'adal'
Kind regards
Mark