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Peter van der Zande's avatar
Peter van der Zande
Iron Contributor
Nov 20, 2018

Issue with Windows Hello after fresh restart with autopilot.

Hi,   I have several computers added to autopilot. I also have Windows Hello disabled. But when giving the device a fresh start in Intune, it asks to set a Pin with Windows Hello. How is this po...
Autopilot
Fresh start
Intune
Windows Hello
Peter van der Zande's avatar
Peter van der Zande
Iron Contributor
Nov 20, 2018
Hi Oliver,
i have set it to Disabled and the Status page setting is set to No.
Oliver Kieselbach's avatar
Oliver Kieselbach
MVP
Nov 20, 2018

So this might be a race condition. The status page makes sure all policies are in place befor the desktop is loaded. In your case the WHfB disable setting might not be there as the desktop loads and the PIN dialog is shown. try set the status page and test again. 

 

best,

Oliver

  • Peter van der Zande's avatar
    Peter van der Zande
    Iron Contributor
    Nov 20, 2018

    i found out what was going wrong. It happend on the devices i gave a fresh start in Intune with autopilot.

    Apparently there is a problem that the device get unenrolled from intune. But not from Azure AD.

     

    So after giving a fresh start (without retaining user data) the device becomes unmanagable, does not sync the settings from intune) and so does not sync the Hello setting.

     

    Unfortunately is don`t understand why Microsoft does this like this. Because this makes the Fresh start option when u dont want to retain the user data, completely usesless. I hope the AutoPilot reset becomes available quickly because i think that would solve this issue :)

    • Anonymous's avatar
      Anonymous
      Nov 21, 2018
      Remote triggering of Autopilot Reset is available from 1809.

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