Forum Discussion
EmmaReinholdsOneDyas
Jan 22, 2022Copper Contributor
Iphone iOS 15.2.1 update blocked due to "Profile Installation Fail"
Hi,
My phone did a auto update to iOS 15.2.1 last night and is now stuck due to a failure in Configuring Iphone due to "Profile Installation Failed. The payloads in this profile do not have unique Payloadidentifier values. ("http://www.windowsintune.com.credentials" is used more than once." This is linked to my work configuration.
The phone cant move past this step and is now stuck. Cant restore to the previous version as i have 'find my' on (this needs to be turned off to do a restore from a usb connection to a laptop).
Anyone have any ideas on
1. what is causing this
2. how to move past this "fail"
Kind regards
Emma
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