Forum Discussion

Copper Contributor

Aug 07, 2023

iOS device not registering in AAD but enrolled in Intune

A few iOS devices enrolled in Intune and received all the profiles and applications, but in Company Portal they are reporting "We can't register this device. Try again later." Devices are not able to...

Device registration

Intune

Mobile Device Management (MDM) administrator

eveller

Copper Contributor

Sep 28, 2023

A handful of our IOS users are now experiencing this exact issue. We do not use the MS Authenticator app as our two-factor app, but use a third-party two-factor app -- and have been for several years with Intune MDM enrollments. Does anyone know the status of the Microsoft fix for this issue today?

j-nin25

Copper Contributor

Oct 17, 2023

eveller tried this today, works after Authenticator. I used to have this issue and i am unable to get into Egnyte app. but today it works.

JoeTings
Copper Contributor
Oct 17, 2023
Anyone have any updates about a fix?
- danyg
  Copper Contributor
  Nov 02, 2023
  JoeTings please check my reply from 12th Oct. As per that it looks like cached credentials on device are causing this issue. Thus I would not expect MS can fix this in Intune.
  - JoeTings
    Copper Contributor
    Nov 02, 2023
    danyg After my post, my director asked me to reach out to MS with a ticket. My tech told me it's an issue specifically related to iOS 16 and they expected it resolved in iOS 17. I have not seen the issue since. If I see one in iOS 17, I'll update here.