Forum Discussion
Intune's Remote Help App on SQ3 ARM (Surface Pro 9 5G) and Quick Assist App
Got it, well detailed information!
I’m not surprised to see the apps limitation in ARM devices, those devices are fast and take less battery usage but you may end up with limitations like you mentioned above. Many of the apps need to be edited before they can run.
For the Intune push, I know these devices require rule of 32 bits. Do you have that configured?
Moe
https://learn.microsoft.com/en-us/mem/intune/remote-actions/remote-help#install-and-update-remote-help
https://learn.microsoft.com/en-us/windows/arm/overview
Yes, we have Intune config’d properly for pushing the apps out correctly. As I mentioned above, Intune’s admin portal shows a message indicating the app is not supported. It would seem this should be a high priority issue of Microsoft's given this lack of support could result in lower sales of these devices. If a typical admin depends on the Remote Help app (or Quick Assist) to support their users, they're not going to purchase more of those devices until they know they can support them with the Remote Help or Quick Assist app. Anyway, I’ll say, we do like the Surface Pro 9 5G. For those that are primarily Office 365 business users, we found it to be a great device, but we'll not purchase more until we get guidance on when Microsoft/Intune will support ARM (SQ3) with Remote Help.
UPDATE: This issue is resolved. Both the Remote Help app and the Quick Assist app now work on ARM devices.
Download Remote Help
Download the latest version of Remote Help direct from Microsoft at https://aka.ms/downloadremotehelp.
The most recent version of Remote Help is 5.0.1045.0
Installing this download on a Surface Pro 9 5G (ARM) device, I found the Remote Help app now works properly, which is great news for those who have ARM devices and want to use this app.
My next step is to deploy this via our Intune portal to our ARM devices. I can't yet speak to whether that works properly yet. (I will post an update once I get that working.)
Note: Quick Assist now works as well on ARM devices but that should that update has been already released via Windows Update so nothing is needed to use that on ARM devices.