Forum Discussion
Intune
Dear community members, One of our clients are using Intune as their MDM system. Now I've come across the following issue. Some users lost or forgot their laptop and then they will use a l...
Hi Harm,
Thank you for sharing your knowledge.
I've changed the setting, but I still received a call from a user that was stuck at the OOBE screen, she has been using this laptop for a while.
Do you know what the cause of this can be?
Thank you in advance for your reaction.
Kind regards,
Mehmet Gül
Thank you for sharing your knowledge.
I've changed the setting, but I still received a call from a user that was stuck at the OOBE screen, she has been using this laptop for a while.
Do you know what the cause of this can be?
Thank you in advance for your reaction.
Kind regards,
Mehmet Gül
Changing the setting should be enough so that the ESP page doesn't appear for existing devices that have already been provisioned using OOBE/AutoPilot. I don't know why; if you changed the setting to Yes, it shouldn't be shown.
Can you confirm if the ESP page doesn't appear when logging into a deployed device?
Can you confirm if the ESP page doesn't appear when logging into a deployed device?
- I found out that this device has been installed with a USB stick and manually registrered through the "Access work or school" setting. Could this be a reason that the OOBE shows up for this device?
The devices I enrolled through OOBE/Autopilot don't have this issue.Yes, that's correct. The setting is only for OOBE/Autopilot devices (provisioned by out-of-box experience (OOBE)).
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So this issue can occur on devices that haven't gone through the OOBE/Autopilot proces?