Intune Support calls

10 years ago, I couldn't fault MS support. It was prompt, techs had great knowledge and more importantly a good standard of English for a English speaking customers.

Now its generic low detail replies, requesting details that have already been given in the initial logging of the call. Bounced from one support person to another only to start

the same line of questioning from the previous support person.  Calls open for lengthy period with zero progress because of the above. If and when, you do actually get a call to look at the issue the English is often poor and with loud background call center noise.

We're at the mercy of support because of Intune and lack of the ability to drill down into issue and resolve the cause. SCCM was a great product and while complex we could get the detail with the extensive logging and for the most part without the need for support interaction but again that brings me back to my point above. The support was so much better back then.

Please do something to improve the support experience… its awful, frustrating and costly.