Forum Discussion
Intune keep device information after deletion
Hallo eli_sorow
Have you tried to Cleanup Windows Autopilot registrations?
All devices are getting registered by several attributes like Model, Manufacturer, Serial Number and unique Hardware Hash. This is how Windows Autopilot recognizes a device as soon as it starts and connects to the cloud service. if any of these attributes are not cleaned up, then you might face such an issue.
Here is a link that might guide you through the cleanup process: https://oliverkieselbach.com/2020/01/21/cleanup-windows-autopilot-registrations/
ShadyKhorshed thanks for your answer
autopilot is not used to enroll devices.
devices are enrolled when a user join azure or register a device
there is not OOB experience. devices have already windows installed
in fact no device found in windows autopilot devices
- Did you have a AP profile assigned that may have converted the existing enrolled devices into AP? Have you checked if the devices in question show up as AP in Azure or not?
No AP configuration on the tenant
what you said for auto pilot it's also true for any azure ad join device.
here the answer from MS support :
once your device are enrolled into Intune by Azure AD join as company-owned device, there will be a tag in Azure server showing that this device will be marked as corporate. However once you delete the device through Azure and Intune, the device record with specific serial number and hardware hash keep remain in the server and hence after enrollment by company portal the device will still showing as corporate.
i'm still waiting for the how long and how to clean answers.
thanks again for your help.
i will share any extra information from MS.
BR
Eli
