Forum Discussion
Flo-KKIT
Dec 12, 2024Copper Contributor
Intune enrollment of a device wiped from Intune
Description of the problem: We are facing an issue with a Windows device that was previously manually deleted from Intune and Microsoft Entra ID. The device was originally configured correctly as Mi...
Ankido
Dec 13, 2024Iron Contributor
Hi, you can re-register them if you have properly removed them. By "properly," I mean:
- Deleting the hash and serial numbers for the devices.
The reason for this is that if you try to re-register devices and their serial numbers, the process will fail because Intune recognizes the serial numbers and will complain that the devices are already registered. - Have you used the "Wipe" option?The wipe performs a complete reset to the device's factory settings:
- Deletes all personal and corporate data
- Deletes all settings and applications
- Unregisters the device from Azure AD and Intune
- Returns the device to its original state
- Wipe:
Steps to Verify:
- Check Intune > Devices > Windows to see if the devices are removed.
- Check Intune > Devices > Enrollment and scroll down to Windows Autopilot > Devices to verify if the serial numbers are deleted.
- As you mentioned earlier, also check Entra ID > Devices.
For example, I have re-registered my Windows 11 device that I used in Hyper-V 15 times without any issues.
One more thing: check the Device Restrictions policy. By default, it allows up to 15 devices per user. If this policy has been modified to, say, 2 devices per user, the user might have already reached the limit.
Let me know if you need further help!