Intune Device Reset Issue After Recent Update

Hi everyone,

We’re currently running into an issue with device reset scenarios in our environment and wanted to check if others are seeing something similar or have identified a reliable workaround.

Environment:

• Windows 11 25H2

• Windows Autopatch enabled

• Devices managed via Intune

Issue: When initiating any of the following actions from the Intune portal:

• Autopilot Reset

• Fresh Start

• Wipe

…the process consistently fails at around 38–40%.

Observations:

• Event Viewer logs Event ID 4502 during the failure.

• This behavior started after applying a recent update.

Troubleshooting performed:

• We attempted to repair/rebuild the WinRE partition using the WinRE.wim from the latest Windows 11 ISO.

• After this repair, the reset process completes successfully.

However:

• Post-reset, during re-enrollment, the device fails at the Account Setup (ESP) stage.

Support status:

• We had a case opened with Microsoft but they said that Reset was triggered from intune and reset process started on device so they cannot check anything further from their end and they have not received any similar cases or not aware of any known issue

Has anyone else encountered:

• Reset failures around 40% with Event ID 4502?

• Issues tied to WinRE after recent updates?

• Enrollment failures post-reset (ESP Account Setup stage)?

If so, have you found:

• A root cause?

• A stable remediation or workaround?

Appreciate any insights or shared experiences.

Thanks!