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Intune Company portal on androids continue to give me an error
I have removed the user and reset him up in the company portal. I continue to get a message "your company needs you to adjust these settings to comply with organizational policies. Set a longer devic...
Nothing yet, I have a case open with Microsoft but have not heard back. When I get a response back I will let you know.
Great thanks, they should spend time on this rather than the update to outlook for a bcc field!
- Microsoft has alert MD293716 posted for this issue now.
https://admin.microsoft.com/adminportal/home#/servicehealth/:/alerts/MD293716
I also have a ticket open with MS on this and am waiting back for their response.
Currently they have asked that I set a test policy requiring alphanumeric passwords (which they swear means Numeric OR letters). Regardless I tried the test policy with my problem S10 and S21 users and this did not fix the problem.
I will provide an update when I get one from MS.- Here is the alert (so you dont have to logon)
MD293716, Mobile Device Management for Office 365, Last updated: October 27, 2021 10:20 AM
Start time: September 29, 2021 7:00 AM, End time: October 27, 2021 10:19 AM
Issue type
ď…§Advisory
Status
False positive
Manage notifications for this issue
User impact
Users' MDM-enrolled iOS and Android devices have become non-compliant and can't access corporate resources.
Are you experiencing this issue?
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All updates
October 27, 2021 10:20 AM
Title: Users' Basic Mobility and Security enrolled iOS and Android devices can't access corporate resources
User Impact: Users' MDM-enrolled iOS and Android devices have become non-compliant and can't access corporate resources.
More info: Impact is specific to password enabled iOS and Android 11+ devices. Users may see the following error message when checking compliance: "The device passcode must be 4 characters or longer."
This potentially impacts access to various services and resources, such as Exchange Online, OneDrive for Business, and SharePoint Online.
Final status: MC294075 has been published to the Message Center. Please review said communication for comprehensive steps to remediate impact. This communication will expire in 24 hours.
October 25, 2021 5:01 PM
Title: Users' Basic Mobility and Security enrolled iOS and Android devices can't access corporate resources
User impact: Users' MDM-enrolled iOS and Android devices have become non-compliant and can't access corporate resources.
More info: Impact is specific to password enabled iOS and Android 11+ devices. Users may see the following error message when checking compliance:
"The device passcode must be 4 characters or longer."
This potentially impacts access to various services and resources, such as Exchange Online, OneDrive for Business, and SharePoint Online.
While the comprehensive Message Center communication is being prepared, admins can resolve the issue by performing the following steps:
1. Login to https://protection.office.com/devicev2 with your admin credentials.
2. Review your device security policies to identify any that require the minimum password length access requirement and is assigned to users who may use Android 11 devices.
3. For each identified policy, enable the require an alphanumeric password access requirement. NOTE: once you move to set an alphanumeric password, it will apply the same policy on other managed platforms.
Current status: We've identified that a third party's recently updated password policy service is incompatible with specific policy configuration used by your organization. The Microsoft-managed environment isn't causing the problem, but we're composing steps to remediate impact which will be posted to the message center by our next scheduled update.
Scope of impact: Your organization is affected by this event, and some users' MDM-enrolled iOS devices and MDM-enrolled Android devices are impacted.
Start time: Wednesday, September 29, 2021, 7:00 AM (2:00 PM UTC)
Root cause: A third party's recently updated password policy service is incompatible with specific policy configuration used by your organization, leading to impact.
Next update by: Wednesday, October 27, 2021, 6:00 PM (10/28/2021, 1:00 AM UTC)
