Intune Certificate Connector Installation Fails at Azure AD Sign-In

Question

I'm currently setting up Microsoft Intune Certificate Connector for SCEP integration, and I'm stuck at the Azure AD sign-in step during installation.

Issue Description:

When I run the Certificate Connector installer, it launches the sign-in prompt. I enter valid Global Administrator credentials, but after signing in, nothing happens — it does not proceed to the next step of the installation wizard.

There are no clear errors displayed in the UI, and the installation remains stuck at the sign-in stage.

Here is the image:

I need to get this connector running to issue SCEP certificates via Intune, and Cisco ISE to extract Intune compliance checks. The current block at sign-in is preventing me from moving forward with the integration.

Has anyone else faced the signed in window hanging without any UI error?

Thanks in advance for your help!
I’d appreciate any pointers to get the connector past the Azure AD sign-in stage and successfully registered.

jayr_barrios · Answer

You may want to start with reviewing logs from the Intune Certificate Connector and Cisco ISE.

Check out Event Viewer > Application and Service Logs > Microsoft > Intune > Certificate Connectors

bogdan_guinea · Answer

Hy,Have you assigned an Intune license to your user or your Global Admin?Check the requirements for the Certificate Connector, sometimes we forget little things like that :)https://learn.microsoft.com/en-us/intune/intune-service/protect/certificate-connector-prerequisiteshttps://learn.microsoft.com/en-us/intune/intune-service/protect/certificate-connector-install#configure-the-certificate-connectorGood luck!

Forum Discussion

Intune Certificate Connector Installation Fails at Azure AD Sign-In

Resources