Forum Discussion
Solved
Intune App Protection Policies (The apps on this device are already managed)
Hi One of our users got this error for some reason. The device is an iPhone, enrolled into Intune. When the user opens Microsoft Teams they get the following error. Remove Account The a...
- Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
HI
Does anyone have a solution to this? I have done everything I can think of, and still not resolved.
Doesn't look like there's currently a solution for this but it's at least a known issue MS is looking into Details
Title: Some users can't access Microsoft 365 services after their Azure Active Directory (AD) Object ID (OID) has changed
User Impact: Users with app protection policy can't use Microsoft 365 services from iOS devices after their Azure AD OID has changed.
More Info: This issue impacts users who have a new Azure Active Directory (AD) Object Identifier (OID), which can occur by having their account deleted and recreated with the same User Principal Name (UPN).
Current Status: Microsoft Intune recently changed to using the OID rather than the UPN to identify users. Users that are using the same UPN but have had an OID change are blocked from accessing Microsoft apps assigned with app protection policies. We're exploring options to update the client library to remediate impact.
Title: Some users can't access Microsoft 365 services after their Azure Active Directory (AD) Object ID (OID) has changed
User Impact: Users with app protection policy can't use Microsoft 365 services from iOS devices after their Azure AD OID has changed.
More Info: This issue impacts users who have a new Azure Active Directory (AD) Object Identifier (OID), which can occur by having their account deleted and recreated with the same User Principal Name (UPN).
Current Status: Microsoft Intune recently changed to using the OID rather than the UPN to identify users. Users that are using the same UPN but have had an OID change are blocked from accessing Microsoft apps assigned with app protection policies. We're exploring options to update the client library to remediate impact.
We are seeing this same issue. It's not just iPhone 14's. I have a user with an iPhone 12 running 15.6.1 which has the issue. We have approx. 10 re-hires which have the issue. Does anyone have a link to Microsoft actually working on a resolution on this issue that I can follow? Thanks!
Ted_Trullingercan confirm, we also have one user with an older iPhone. There haven't been any changes for the AAD account for that user recently.
Ted_Trullinger I am having the same issue on my new iPhone 13. Was there an update without having to reset/erase the device
- No update that I know of. I have a ticket open with Microsoft about this and am awaiting a response...
- This is atleast some great news, they are aware of what the issue is, i guess we just wait for a fix to implemented. Thank you for updating this
