Forum Discussion

ThoFord's avatar
ThoFord
Brass Contributor
Jan 30, 2019

Huawei and Android Work Profile

We have many users that want to purchase Huawei as a preferred personal phone in our company, and i have recently purchased a P20 Pro with Android 8.1 to test in my environment for Android Work Profi...
Intune
ThoFord's avatar
ThoFord
Brass Contributor
Apr 08, 2019

Tomas Tuba  No.

 

Im going to go through my setup here, so if anyone reads something that might be off.

 

1. I have created a seperate Device Type Restriction profile that has only 1 purpose. The only platform allowed is Android Work Profile, and Android 5.0 including Personally owned allowed. This profile is assigned to the test person.

 

This test person downloads company portal and install on a newly updated Huawei P20 Pro, with 9.0.0.236 OS installed.

 

I get the following error now. se attachment

 

 

 

 

  • ThoFord's avatar
    ThoFord
    Brass Contributor
    Apr 08, 2019

    Alexander VanyurikhinExplain please?

     

    I Have followed https://docs.microsoft.com/en-us/intune/connect-intune-android-enterprise and configured everything according to the specifications.

     

    And device is listed in the directory.

    https://androidenterprisepartners.withgoogle.com/device/#!/5759180434571264

     

    This is a brand new phone, never been registered before, and attempting to registered it with the Android Work Profile enrollment, not Android Enrollment.

     

    https://docs.microsoft.com/en-us/intune/android-work-profile-enroll If i set Android Work Profile as allowed, and Android as Block, it states it will try and enroll all Android Devices as conventional Device if AWP doesnt work.

     

    Since conventional Device registration is blocked, i belive that i causing my error.. hence, Logic dictates Work Profile doesnt work.

     

    or is my Logic wrong?

     

    • Tomas Tuba's avatar
      Tomas Tuba
      Copper Contributor
      Apr 09, 2019

      ThoFord 

      I tried register issued device with the Android  enrollment, not Android for Work Enrollment (Restrictions: Android Allowed; Android 4 Work disallowed) with no success.

      Only I can set to this device, are MAM policies and assign them to apps...

      It looks like bug in Intune MDM..

       

      • AndrewDawson's avatar
        AndrewDawson
        Brass Contributor
        Apr 09, 2019

        Hi ThoFord 

         

        Based on what I have read so far I would not jump to Intune being the issue (well not a bug anyway).

        You have setup https://docs.microsoft.com/en-us/intune/connect-intune-android-enterprise and want to use Work Profile (do not use the traditional Device Admin setup), other users have this device model working with Intune and it is listed as Android Enterprise Recommended on googles site (this is a very small list and takes a lot more work to get the https://androidenterprisepartners.withgoogle.com/devices/#!?AER badge).

         

        Next steps;

        • Test another device against your Intune config (not the same make/model, a similar OS version would be ideal but not necessary)
        • Get the log from Email Support when you have the enrollment issue (as per screenshot)
        • Generate a https://developer.android.com/studio/debug/bug-report and take a look

        Also;

        • Make sure you have licences for enrolment (second test device enrollment will help understand if this is an issue)
        • https://docs.microsoft.com/en-us/intune/enrollment-restrictions-set, start with just the Defaults and only allow Android work profile and not Android without any additional restrictions (i.e. OS, Personally Owned). I have seen some restrictions cause problems.
        • Make sure you are not blocking enrollment via any other method (Conditional Access)

        Last;

        • Log a job with Microsoft Support