Forum Discussion

Amedian2019

Copper Contributor

Nov 22, 2019

How to get a not assigned device in Intune (Autopilot), without HardwareHash (Existing Device)

Hello, I have a device in intune, its not assigned. Im testing it to get the device in the Autopilot Device Enrollment profile (Deployment Profiles), the mainly problem is, that the device is N/A...

Copper Contributor

Nov 25, 2019

PKlapwijk

Thanks PKlapwijk for the fast response.

We already did do these steps, unfortunately it still doesn't work.

We already have other notebooks that works without problem, but we can´t get the existing device in Autopilot.

PKlapwijk

MVP

Nov 27, 2019

Amedian2019 That`s strange. I have seen this work in several tenants. That was always with User-Driven mode, but cannot imagine that this would not work for Self-Deploying.
Are you using hardware from one of the Autopilot supported vendors? If not the issue might be that the vendor isn`t able to provide the hardware hash.
Otherwise I think you should open a support case.