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EaR1984's avatar
EaR1984
Copper Contributor
Jan 29, 2024

Group Expiration Notification Email Not working

Hi, Question regarding The "365 Group Expiration" and it's "Notification Emails" https://learn.microsoft.com/en-us/microsoft-365/solutions/microsoft-365-groups-expiration-policy "If the group wa...
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TimBosch's avatar
TimBosch
Brass Contributor
Jan 29, 2024
HEy EaR,

Thanks for your question! Are you able to share the creation dates of the groups?

Are you also able to create some Testing groups? As this may help to rule out some settings that may have changed over time.

Hope to hear from you soon!

  • EaR1984's avatar
    EaR1984
    Copper Contributor
    Jan 30, 2024

    Hi TimBosch,

    Thanks for answering! I've added the groups creation dates:

    GroupA - SharePoint created - Got Teams Notification - 2023-06-19
    GroupB - SharePoint created - (No Teams) - No notifications - 2023-11-01
    GroupC - Teams created - Got Teams Notification - 2021-11-11

    GroupD - Teams created - Got Teams notificatio* - 2021-11-10 
    *I got a new notification today for GroupD. So at least the Teams notifications seems to be working for 3 out of 4.


    I am indeed able to create some testing groups, however that means I need to wait 30 days until I know if this is working or not...(?)

    Or are the Email Notifications confirmed to be working only for Groups created after a specific date? I will try to find a group older that 30 days but newer than 6 months. However, we would like to test this feature as soon as possible or find some reliable documentation confirming that it's working, before communcating this to the whole organisation (: .

    Thanks! 

    • TimBosch's avatar
      TimBosch
      Brass Contributor
      Jan 30, 2024
      Hmm that shouldn't be an issue then on the creation dates.

      I find it particular special that the sharepoint created group has received a teams notification, also the reason that you only got an teams notification makes me suggest that there is a problem on the end of the receiver of emails. As you just got a notification from groupD it enhances the fact that there looks like to be an error on the email sending part of it.

      I do have seen in the past that teams creation troubles the whole emailing bit of the group expiration and only sends a teams message(which is not the way it should function according to docs).

      what you could do is creating a group with a expiration date 2 days from now, the system should send an notification on 30, 15, 1, and 1 hour before deletion.

      Let me know!
      • EaR1984's avatar
        EaR1984
        Copper Contributor
        Jan 30, 2024

        Hi TimBosch 

        Thanks for your answer!

        I don't know the technical magic behind this so it's all an equal mystery to me :smile: (Group C & D are more or less the same kind of groups.)


        If Teams notifications was the only option I would just have adapted to that but I like the idea of getting these email notifications since the feature (at least on paper :lol:) is there... Or if we for a fact know when they are sent and not.

         

        So I can create a new Group and set a specific Expiration date 2 days from now? That would be nice of course, how do I do that?

        Edit: Great! I did a deeper search and found the -ExpirationDateTime for Update-MgGroup, I will try that! :happyface:


        Maybe there other prerequisites that most take for granted but still need to be checked... hmmm

         

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