Forum Discussion

Copper Contributor

Jun 10, 2019

Getting error "We can't register this device now... "

I have iPads enrolled in Intune with user affinity, the user is logged into the Company Portal. There is a notification in the Company Portal to "Register this device", when I tap it, it shows an err...

Intune

sbuccimsft

Microsoft

Jun 11, 2019

ralGoCanes the experience has changed in the Company Portal for iOS enrollment. You do have to go under the device Settings now to complete the experience and might be getting a timeout if that step isn't being followed.

See https://techcommunity.microsoft.com/t5/Intune-Customer-Success/Coming-Soon-Changes-in-the-Intune-Company-Portal-for-iOS/ba-p/356538

ngo_admin

Copper Contributor

Jun 12, 2019

sbuccimsft We are also getting this same message. I am familiar with the new iOS changes where you need to go to Settings > Profile to install the MDM profile. I do that just fine and the device enrolls with CP however under notifications, it says, "register this device for full access to company resources". As soon as I do that, it says it cannot register and try again later. Not sure what is wrong. Enrollment restrictions should not be causing this because I would not get this far if that was the issue. Not sure what else it could be.

r_wamps
Copper Contributor
Oct 02, 2019
ngo_admin Ever figure out the cause? I'm seeing this issue as well during my Intune testing. Thanks!
sbuccimsft
Microsoft
Jun 12, 2019
ngo_admin I recommend opening a support ticket.