Forum Discussion

Copper Contributor

Jun 10, 2019

Getting error "We can't register this device now... "

I have iPads enrolled in Intune with user affinity, the user is logged into the Company Portal. There is a notification in the Company Portal to "Register this device", when I tap it, it shows an err...

Intune

ralGoCanes

Copper Contributor

Jun 10, 2019

Hey Deleted

The issue is for newly enrolled devices, devices that have been enrolled and registered prior are not having an issue.

iOS versions 12.2 and 12.3.1 - there are a few iPads with the issue and the OS varies.

The MDM authority is Intune standalone.

We are not near are device limit at this point.

thanks

Deleted

Jun 11, 2019

HiralGoCanes

TBH what you explained to me all depends on your environment setup.
We have devices enrolled in our environment , we order one specific brand and also keep the OS updated on all devices.

As you said old devices are working fine and new devices are affected then you need to double-check changes made to your environment to identify the issue.

Another Example: to try to re-enrol a working device now to see if issue happens occurs again?
perform some checks on working and non-working devices.

Thank you

Dav,