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TGreen880's avatar
TGreen880
Copper Contributor
Apr 13, 2023
Solved

Failed to create MacOS Enrollment Profile

Hello hoping someone out there might have encountered this or have some advice..   I am trying out Intune in combination with Apple Business Manager (ABM). I followed the guides on setting up ABM w...
Automated device enrollment
Intune
macos
  • JelleK97's avatar
    JelleK97
    Apr 18, 2023
    Issue is now shown in Service health:

    Title: Users are unable to edit or create an Apple ADE profile for MacOS using Microsoft Intune

    User impact: Users are unable to edit or create an Apple ADE profile for MacOS using Microsoft Intune.

    Current status: We identified a configuration change after a recent service update that is causing exceptions with editing and creating Apple ADE profiles. We're working to develop and validate a fix to revert the configuration and remediate impact.

    Scope of impact: Your organization is affected by this event, and users who are attempting to edit or create an Apple Automated Device Enrollment (ADE) profile for MacOS using Microsoft Intune are impacted.

    Start time: Tuesday, April 4, 2023, 10:17 PM (8:17 PM UTC)

    Root cause: A recent service update contained a configuration change for Apple ADE profiles that is causing exceptions.

    Next update by: Tuesday, April 18, 2023, 11:00 AM (9:00 AM UTC)
JelleK97's avatar
JelleK97
Copper Contributor
Apr 14, 2023

I am having the same issue

 

Edit: If you followed the steps in the article, it should work, I succesfully created profiles like this earlier, but is not working anymore, I'm getting the same error now.

 

I reported an issue in Microsoft 365 service health, but it has a state of no issues found. If it's still broken next week I will open a support ticket with Microsoft. 

 

 

 

fecg_admin's avatar
fecg_admin
Copper Contributor
Apr 15, 2023
Just a quick update, I initiated a support ticket with Microsoft and they confirmed that they were able to reproduce the problem. Apparently this is currently a bug on the platform that has not yet been publicly published to the health status page. They expect that to be published by Monday.
  • Martin Front's avatar
    Martin Front
    Brass Contributor
    Apr 17, 2023

    fecg_admin have you recieved any updates. Trying to create a profile now and have the same issue.

     

    We have a couple of MAC´s waiting for the profile to be able to enroll them and send them out to users...

    • fecg_admin's avatar
      fecg_admin
      Copper Contributor
      Apr 17, 2023
      Hi Martin,
      I just had another call with them where they collected log files and screenshots of the problem so they can expedite the escalation of the issue. I have also sent them a link to this thread.

      I suspect that it might help escalate even faster if some more of you contacted support through official channels so it doesn't look like it's just an isolated incident.
      • Martin Front's avatar
        Martin Front
        Brass Contributor
        Apr 17, 2023

        How hard could it be to actually resolve the issue though! I miss my MAC.. It´s decided every MAC needs to be in Business Manager and I´ve resetted mine and are waiting for this to come through 😞

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