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rtilavel's avatar
rtilavel
Copper Contributor
May 04, 2022
Solved

Endpoint Manager (intune): Remote Action "Disable Activation Lock" not available

Hello, everyone. Who can explain to me why I don't have a "Disable Activation Lock" remote action in the Endpoint Manager (intune) on my DEP iPhone (supervised)? I would like to test this as soon as possible. But before I delete device, I need certainty 🙂

Intune
  • Mr_Helaas's avatar
    Mr_Helaas
    May 06, 2022

    Hi rtilavel,

     

    as far I know you have to do these steps:

     

    1. Create device restriction profile and enable the setting: Activation Lock

    2. Assign profile to device 

    3. Check is profile is successfully assigned

    4 Go to the device's, click on hardware and  copy the Activation Lock bypass code
    5. Wipe the device from the Intune portal

    6. Wait till device is wiped and back at the iPhone enrollment screen

    7. When you are prompted for the Apple ID and password. Do not enter an Apple ID. Leave this blank/ empty. Enter only the copied (step 4) Bypass activation code in the password field  

    8. The account will be removed from the iPhone and you are ready to go.

     

    Kind regards,

     

    Rene

4 Replies

    • rtilavel's avatar
      rtilavel
      Copper Contributor
      May 04, 2022

      Mr_Helaas 

       

      Hi. Yes I have read it. Do I understand correctly that the code simply has to be noted before the "wipe" and then when prompted the ID has to be left blank and the password field has to be filled with the code? Is that enough or do I need to do anything else before the "wipe"?

      Hallo. Ja, habe ich gelesen. Verstehe ich das richtig, dass der cod einfach notiert werden muss vor dem "Wipe" und dann bei Abfrage die ID leergelassen und das Passwordfeld mit dem Code befüllt werden muss? Reicht das aus oder muss ich vor dem "Wipe" noch irgendetwas anderes tun?

      • Mr_Helaas's avatar
        Mr_Helaas
        Iron Contributor
        May 06, 2022

        Hi rtilavel,

         

        as far I know you have to do these steps:

         

        1. Create device restriction profile and enable the setting: Activation Lock

        2. Assign profile to device 

        3. Check is profile is successfully assigned

        4 Go to the device's, click on hardware and  copy the Activation Lock bypass code
        5. Wipe the device from the Intune portal

        6. Wait till device is wiped and back at the iPhone enrollment screen

        7. When you are prompted for the Apple ID and password. Do not enter an Apple ID. Leave this blank/ empty. Enter only the copied (step 4) Bypass activation code in the password field  

        8. The account will be removed from the iPhone and you are ready to go.

         

        Kind regards,

         

        Rene

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