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Johan_Andersson's avatar
Johan_Andersson
Copper Contributor
Sep 19, 2024
Solved

Outlook search and other issues after Exchange 2019 CU14

Hi, 

After Exchange 2019 CU14 users can't:

 

- Search in cached mode.

- Open other users calendar.

- Set out of office.

 

All of the above works perfectly in OWA.

 

We did install the latest hotfix that should fix the search issue but no. We have installed latest outlook and reinstalled a computer, nothing helps.

 

Regards

Johan

  • Hi

    This case was solved in a support ticket with Microsoft support. Some parameters was not correctly set during upgrade to CU14. 

    We did a reinstall of CU14 after that all issues are gone and users can work normally.

4 Replies

  • Johan_Andersson's avatar
    Johan_Andersson
    Copper Contributor

    Hi

    This case was solved in a support ticket with Microsoft support. Some parameters was not correctly set during upgrade to CU14. 

    We did a reinstall of CU14 after that all issues are gone and users can work normally.

  • Johan_Andersson's avatar
    Johan_Andersson
    Copper Contributor
    Anyone with the same issue? We still have this issue, users are going around the issue by using webmail but its not a stable solution.
  • Hi Johan_Andersson 

     

    After the installation of the CU14 did you install the SU of April? In this SU some problems are corrected

    https://support.microsoft.com/en-us/topic/hotfix-update-for-exchange-server-2019-and-2016-april-23-2024-kb5037224-35eddea8-4828-4e38-b462-db89ea1100c9

     

     

     

     

    • Johan_Andersson's avatar
      Johan_Andersson
      Copper Contributor
      Hi,
      Yes we have installed KB5037224 and rebooted server, still same issue.

      Johan