Forum Discussion
Dell laptop runs OOBE several months after being registered and used
We have a Dell Vostro laptop that has started to bring up the Autopilot oobe after login and connected to Wi-Fi, this is several months after first configuration and monitoring with Intune. it start...
Nothing yet, Sent the same information to Microsoft 365 Support and they have basically washed their hands of it.
Dell diagnostics give the machine a clean bill of health.
Dell diagnostics give the machine a clean bill of health.
Thanks for our help this far.
I plan to use Intune and do the following:
1. Upload the lasted Hardware Hash
2. Do an Autopilot reset and see what happens
3. If this fails do a Fresh Start.
Do you think this will work?
I plan to use Intune and do the following:
1. Upload the lasted Hardware Hash
2. Do an Autopilot reset and see what happens
3. If this fails do a Fresh Start.
Do you think this will work?
- It would appear so, once the ESP Page from previously was closed Intune started working as it should.
I have no idea why it came up with OOBE so long after the first registration with the same user in the first place, I will keep this box as a test device for now and see how I get on.
Thanks for your assistance - You now have an Autopilot-enrolled device. that isn't causing any issues?
- I deleted the old Hash and uploaded the new one, it did nothing.
I changed the Autopilot profile so that it would give diags on error and it did nothing different.
I set an Autopilot reset in progress, eventually it gave a reboot notice on the screen but then marked it as a failed reset and left the broken ESP still running.
I forced a reboot and it commenced a reset of the device.
Now have a reset machine, logged in as the end user and it seems empty but ok
It thinks its a United States laptop with a US Region though! - I haven't started yet, will upload the latest has this morning
- Hi Paul,
Sorry for the delay.
What have you tried so far?
