Forum Discussion
Created Autopilot Deployment Profile, MSP having issues enrolling devices into Entra
Hi, im new here, but i'll try and help if i can.
Are you saying that the device your MSP was trying to enroll was NOT in the autopilot group? Or that they were simply enrolling a user in to intune on an already configured windows device (not domain-joined at all)? Last time i looked MS only supported the 'wipe & load' method of device enrollment (ie autopilot).
The device was not in autopilot. It was a brand new device. Vendor did not enroll it into our Intune. The MSP wasn't even aware I was doing autopilot testing. From how I understand it if a device is not listed on the enrollment page it doesn't exist as far as autopilot is concerned. I'm pretty sure autopilot didn't have anything to do with the issue he was having but I certainly could be wrong.
I've seen issues where apps fail to install when a device is domain joined but none of the I created are REQUIRED for any devices outside of my "Autopilot Devices" group. They're only made available in the Company Portal.