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tomcrevier's avatar
tomcrevier
Brass Contributor
Dec 20, 2021

Company Portal Stuck In Download Pending/Device Syncing Loop

Hi all,   We published our first internal app and are attempting to distribute it with the Company Portal.  I have it set to be available to all users.  When I try to install it, it says "Download ...
Company Portal
Intune
Rudy_Ooms_MVP's avatar
Rudy_Ooms_MVP
MVP
Jan 05, 2022
In the blog I mentioned earlier.. I performed a workplace join to get the device aadr and with the mam scope not configured it got intune enrolled also. So the device is only aadr and at that point the intune mgt was installed.

You can download it here if I am not mistaken
I am curious about what happens when you try to install it manually
https://prodamsub0102data.azureedge.net/IntuneWindowsAgent.msi
tomcrevier's avatar
tomcrevier
Brass Contributor
Jan 05, 2022
Hi Rudy_Ooms_MVP,

I installed it. It starts up and then stops and it uninstalls. I tried it a second time and it reproduces.

Tom
  • tomcrevier's avatar
    tomcrevier
    Brass Contributor
    Jan 05, 2022
    The user has Microsoft 365 Business Premium. I will try it, but can you clarify what you mean the "mam scope"? Where would I see that?

    Tom
  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Jan 05, 2022

    What happens when you remove them both (if possible) and make sure the mam scope is notconfigured. and try to add the work/school account. Also just wondering what kinda license does that user has?

  • tomcrevier's avatar
    tomcrevier
    Brass Contributor
    Jan 05, 2022

    Rudy_Ooms_MVP 

     

    (the account and the "connected by" match)

     

    Originally, it had a work account only.  To get it into Intune and to get the company portal to work, I removed the account, did an MDM enrollment and then re-added the account.

     

    There is no "Info" option under the work account, only the MDM item.  I did the export and do not see that property.  Would it be in the top level html file?

     

    Tom

     

  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Jan 05, 2022

    Could you

     

    *check out how the device is marked? personal or corporate , if its marked as personal could you try changing it to corporate

     

    *And how did you enroll the device? by adding a work or school account? Like I did in part 6

    Azure Ad joined vs Azure Ad Registered | AADR vs AADJ | PRT (call4cloud.nl)

    Of course the mam scope needs to be disabled for that user

     

    *ALso check if the device is auto-enrolled

     

    Go to Settings > Accounts > Access work or school.
    Select the joined account > Info.
    Under Advanced Diagnostic Report, select Create Report.
    Open the MDMDiagReport in a web browser.
    Search for the MDMDeviceWithAAD property. If the property exists, the device is auto-enrolled. If this property doesn't exist, then the device isn't auto-enrolled.
    Enable Windows 10 automatic enrollment includes the steps to configure automatic enrollment in Intune.

     

    *Could you also check out: HKLM\SOFTWARE\Microsoft\EnterpriseDesktopAppManagement\

     

    It's a shame I cant get my hands on that device(s)...  🙂

Resources

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1255860":{"__typename":"User","id":"user:1255860","uid":1255860,"login":"tomcrevier","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"email":"","messagesCount":17,"biography":null,"topicsCount":1,"kudosReceivedCount":2,"kudosGivenCount":5,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-20T09:12:19.517-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:1255860"},"ForumTopicMessage:message:3042906":{"__typename":"ForumTopicMessage","uid":3042906,"subject":"Company Portal Stuck In Download Pending/Device Syncing Loop","id":"message:3042906","revisionNum":2,"repliesCount":20,"author":{"__ref":"User:user:1255860"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:3042906"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3042906"},"body@stripHtml({\"truncateLength\":200})":" Hi all,   We published our first internal app and are attempting to distribute it with the Company Portal.  I have it set to be available to all users.  When I try to install it, it says \"Download ...","body@stringLength":"770","rawBody":"

Hi all,

 

We published our first internal app and are attempting to distribute it with the Company Portal.  I have it set to be available to all users.  When I try to install it, it says \"Download pending...  Your Device Is Syncing and will begin downloading your app shortly\".  After a few seconds, it just says \"Download pending...\" for a few seconds and then goes back to \"Download pending...  Your Device Is Syncing and will begin downloading your app shortly\".  It repeats in this loop forever.  If I go to settings in the app, will appear to be syncing, then it will appear to complete (with success).  I can manually sync with no errors.

 

Thoughts?  

 

T

","kudosSumWeight":0,"postTime":"2021-12-20T09:27:32.792-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Company Portal","text":"Company Portal","time":"2018-10-30T11:12:01.025-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Intune","text":"Intune","time":"2017-01-15T23:21:36.184-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3042906_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":174635},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:3042906":{"__typename":"Conversation","id":"conversation:3042906","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3042906"},"lastPostingActivityTime":"2023-11-09T11:10:03.265-08:00","lastPostTime":"2022-01-05T22:39:16.212-08:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:3042906":{"__typename":"ModerationData","id":"moderation_data:3042906","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3042906_2":{"__typename":"Revision","id":"revision:3042906_2","lastEditTime":"2023-11-09T11:10:03.265-08:00"},"ForumReplyMessage:message:3052899":{"__typename":"ForumReplyMessage","id":"message:3052899","conversation":{"__ref":"Conversation:conversation:3042906"},"author":{"__ref":"User:user:1255860"},"revisionNum":1,"uid":3052899,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"subject":"Re: Company Portal Stuck In Download Pending/Device Syncing Loop","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3052899"},"parent":{"__ref":"ForumReplyMessage:message:3052867"},"body":"Hi Rudy_Ooms_MVP,

I installed it. It starts up and then stops and it uninstalls. I tried it a second time and it reproduces.

Tom","body@stringLength":"344","rawBody":"Hi ,

I installed it. It starts up and then stops and it uninstalls. I tried it a second time and it reproduces.

Tom","kudosSumWeight":0,"repliesCount":5,"postTime":"2022-01-05T12:00:23.788-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3052899_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":144883},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwyNXwxMzI6MHxpbnQsMzA1MzE2OSwzMDUzMTY5","node":{"__ref":"ForumReplyMessage:message:3053169"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwyNXwxMzI6MHxpbnQsMzA1MzE2OSwzMDUyOTYz","node":{"__ref":"ForumReplyMessage:message:3052963"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwyNXwxMzI6MHxpbnQsMzA1MzE2OSwzMDUyOTQ3","node":{"__ref":"ForumReplyMessage:message:3052947"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwyNXwxMzI6MHxpbnQsMzA1MzE2OSwzMDUyOTQx","node":{"__ref":"ForumReplyMessage:message:3052941"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwyNXwxMzI6MHxpbnQsMzA1MzE2OSwzMDUyOTIx","node":{"__ref":"ForumReplyMessage:message:3052921"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741250261287":{"__typename":"CachedAsset","id":"theme:customTheme1-1741250261287","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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The devices are Azure AD enrolled and MDM managed. They are set to \"Company Owned\". They show up in the Endpoint admin console and are marked as \"Intune\" managed, \"Compliant\", and \"Corporate Owned\". The account listed as the primary user in the console is the account I am using in the company portal. If I go into one of the devices to Managed Apps, I can see the apps in question as being \"Available For Install\". If I drill into the app, it shows a time when it was requested and then a device status date. Nothing shows an attempt to install or a failure.

Here is the output from dsregcmd /status (I redacted a few items)


+----------------------------------------------------------------------+
| Device State |
+----------------------------------------------------------------------+

AzureAdJoined : NO
EnterpriseJoined : NO
DomainJoined : NO
Device Name : [xxxx]

+----------------------------------------------------------------------+
| User State |
+----------------------------------------------------------------------+

NgcSet : NO
WorkplaceJoined : YES
WorkAccountCount : 1
WamDefaultSet : NO

+----------------------------------------------------------------------+
| SSO State |
+----------------------------------------------------------------------+

AzureAdPrt : NO
AzureAdPrtAuthority : NO
EnterprisePrt : NO
EnterprisePrtAuthority : NO

+----------------------------------------------------------------------+
| Work Account 1 |
+----------------------------------------------------------------------+

WorkplaceDeviceId : [xxxx]
WorkplaceThumbprint : [xxxx]
DeviceCertificateValidity : [ 2021-12-17 14:53:49.000 UTC -- 2031-12-17 15:23:49.000 UTC ]
KeyContainerId : [xxxx]
KeyProvider : Microsoft Platform Crypto Provider
TpmProtected : YES
WorkplaceIdp : login.windows.net
WorkplaceTenantId : [xxxx]
WorkplaceTenantName : [xxxx]
WorkplaceMdmUrl : https://wip.mam.manage.microsoft.com/Enroll
WorkplaceSettingsUrl :
NgcSet : NO

+----------------------------------------------------------------------+
| IE Proxy Config for Current User |
+----------------------------------------------------------------------+

Auto Detect Settings : YES
Auto-Configuration URL :
Proxy Server List :
Proxy Bypass List :

+----------------------------------------------------------------------+
| WinHttp Default Proxy Config |
+----------------------------------------------------------------------+

Access Type : DIRECT

+----------------------------------------------------------------------+
| Ngc Prerequisite Check |
+----------------------------------------------------------------------+

IsDeviceJoined : NO
IsUserAzureAD : NO
PolicyEnabled : NO
PostLogonEnabled : YES
DeviceEligible : YES
SessionIsNotRemote : YES
CertEnrollment : none
PreReqResult : WillNotProvision
","body@stringLength":"3487","rawBody":",

The devices are Azure AD enrolled and MDM managed. They are set to \"Company Owned\". They show up in the Endpoint admin console and are marked as \"Intune\" managed, \"Compliant\", and \"Corporate Owned\". The account listed as the primary user in the console is the account I am using in the company portal. If I go into one of the devices to Managed Apps, I can see the apps in question as being \"Available For Install\". If I drill into the app, it shows a time when it was requested and then a device status date. Nothing shows an attempt to install or a failure.

Here is the output from dsregcmd /status (I redacted a few items)


+----------------------------------------------------------------------+
| Device State |
+----------------------------------------------------------------------+

AzureAdJoined : NO
EnterpriseJoined : NO
DomainJoined : NO
Device Name : [xxxx]

+----------------------------------------------------------------------+
| User State |
+----------------------------------------------------------------------+

NgcSet : NO
WorkplaceJoined : YES
WorkAccountCount : 1
WamDefaultSet : NO

+----------------------------------------------------------------------+
| SSO State |
+----------------------------------------------------------------------+

AzureAdPrt : NO
AzureAdPrtAuthority : NO
EnterprisePrt : NO
EnterprisePrtAuthority : NO

+----------------------------------------------------------------------+
| Work Account 1 |
+----------------------------------------------------------------------+

WorkplaceDeviceId : [xxxx]
WorkplaceThumbprint : [xxxx]
DeviceCertificateValidity : [ 2021-12-17 14:53:49.000 UTC -- 2031-12-17 15:23:49.000 UTC ]
KeyContainerId : [xxxx]
KeyProvider : Microsoft Platform Crypto Provider
TpmProtected : YES
WorkplaceIdp : login.windows.net
WorkplaceTenantId : [xxxx]
WorkplaceTenantName : [xxxx]
WorkplaceMdmUrl : https://wip.mam.manage.microsoft.com/Enroll
WorkplaceSettingsUrl :
NgcSet : NO

+----------------------------------------------------------------------+
| IE Proxy Config for Current User |
+----------------------------------------------------------------------+

Auto Detect Settings : YES
Auto-Configuration URL :
Proxy Server List :
Proxy Bypass List :

+----------------------------------------------------------------------+
| WinHttp Default Proxy Config |
+----------------------------------------------------------------------+

Access Type : DIRECT

+----------------------------------------------------------------------+
| Ngc Prerequisite Check |
+----------------------------------------------------------------------+

IsDeviceJoined : NO
IsUserAzureAD : NO
PolicyEnabled : NO
PostLogonEnabled : YES
DeviceEligible : YES
SessionIsNotRemote : YES
CertEnrollment : none
PreReqResult : WillNotProvision
","author":{"__ref":"User:user:1255860"},"isEscalated":null,"postTime":"2022-01-05T07:09:18.415-08:00"},"ForumReplyMessage:message:3052775":{"__typename":"ForumReplyMessage","id":"message:3052775","revisionNum":2,"uid":3052775,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:3042906"},"subject":"Re: Company Portal Stuck In Download Pending/Device Syncing Loop","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3052775"},"body":"

Mmm.. So it's MDM enrolled but you are missing the Intune MGT extension? that's odd..  what happens when you manually install the intuneagent?

","body@stringLength":"154","rawBody":"

Mmm.. So it's MDM enrolled but you are missing the Intune MGT extension? that's odd..  what happens when you manually install the intuneagent?

","author":{"__ref":"User:user:620702"},"isEscalated":null,"postTime":"2022-01-05T10:05:47.486-08:00","parent":{"__ref":"ForumReplyMessage:message:3052581"}},"ForumReplyMessage:message:3052808":{"__typename":"ForumReplyMessage","id":"message:3052808","revisionNum":1,"uid":3052808,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:3042906"},"subject":"Re: Company Portal Stuck In Download Pending/Device Syncing Loop","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3052808"},"body":"Rudy_Ooms_MVP

I have not tried that -- where would I get the installer from?

Isn't this expected behavior for non-domain joined machines? The extension is not installed in general BYOD scenarios...?

Thanks,

Tom","body@stringLength":"448","rawBody":"

I have not tried that -- where would I get the installer from?

Isn't this expected behavior for non-domain joined machines? The extension is not installed in general BYOD scenarios...?

Thanks,

Tom","author":{"__ref":"User:user:1255860"},"isEscalated":null,"postTime":"2022-01-05T10:45:13.687-08:00","parent":{"__ref":"ForumReplyMessage:message:3052775"}},"ForumReplyMessage:message:3052867":{"__typename":"ForumReplyMessage","id":"message:3052867","revisionNum":1,"uid":3052867,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:3042906"},"subject":"Re: Company Portal Stuck In Download Pending/Device Syncing Loop","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3052867"},"body":"In the blog I mentioned earlier.. I performed a workplace join to get the device aadr and with the mam scope not configured it got intune enrolled also. So the device is only aadr and at that point the intune mgt was installed.

You can download it here if I am not mistaken
I am curious about what happens when you try to install it manually
https://prodamsub0102data.azureedge.net/IntuneWindowsAgent.msi","body@stringLength":"553","rawBody":"In the blog I mentioned earlier.. I performed a workplace join to get the device aadr and with the mam scope not configured it got intune enrolled also. So the device is only aadr and at that point the intune mgt was installed.

You can download it here if I am not mistaken
I am curious about what happens when you try to install it manually
https://prodamsub0102data.azureedge.net/IntuneWindowsAgent.msi","author":{"__ref":"User:user:620702"},"isEscalated":null,"postTime":"2022-01-05T11:28:13.869-08:00","parent":{"__ref":"ForumReplyMessage:message:3052808"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:3052899_1":{"__typename":"Revision","id":"revision:3052899_1","lastEditTime":"2022-01-05T12:00:23.788-08:00"},"QueryVariables:ReplyList:message:3052899:1":{"__typename":"QueryVariables","id":"ReplyList:message:3052899:1","value":{"id":"message:3052899","sorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737115705000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1737115705000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1737115705000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/LinearReplyList-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1737115705000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ForumReplyMessage:message:3052963":{"__typename":"ForumReplyMessage","uid":3052963,"id":"message:3052963","revisionNum":1,"author":{"__ref":"User:user:1255860"},"readOnly":false,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"parent":{"__ref":"ForumReplyMessage:message:3052947"},"conversation":{"__ref":"Conversation:conversation:3042906"},"subject":"Re: Company Portal Stuck In Download Pending/Device Syncing Loop","moderationData":{"__ref":"ModerationData:moderation_data:3052963"},"body":"The user has Microsoft 365 Business Premium. I will try it, but can you clarify what you mean the \"mam scope\"? Where would I see that?

Tom","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"141","kudosSumWeight":0,"postTime":"2022-01-05T13:40:01.089-08:00","lastPublishTime":"2022-01-05T13:40:01.089-08:00","metrics":{"__typename":"MessageMetrics","views":145020},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoftintune/category:products-services/category:communities/community:gxcuf89792board:Microsoft-Intune/message:3042906/message:3052963","repliesCount":1,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3053169":{"__typename":"ModerationData","id":"moderation_data:3053169","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3053169":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:620702"},"id":"message:3053169","revisionNum":1,"uid":3053169,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"parent":{"__ref":"ForumReplyMessage:message:3052963"},"conversation":{"__ref":"Conversation:conversation:3042906"},"subject":"Re: Company Portal Stuck In Download Pending/Device Syncing Loop","moderationData":{"__ref":"ModerationData:moderation_data:3053169"},"body":"

tomcrevier 

 

Hi like also described in the blog about aadr vs aadj

 

Azure Ad joined vs Azure Ad Registered | AADR vs AADJ | PRT (call4cloud.nl)

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What happens when you remove them both (if possible) and make sure the mam scope is notconfigured. and try to add the work/school account. Also just wondering what kinda license does that user has?

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Rudy_Ooms_MVP 

 

(the account and the \"connected by\" match)

 

Originally, it had a work account only.  To get it into Intune and to get the company portal to work, I removed the account, did an MDM enrollment and then re-added the account.

 

There is no \"Info\" option under the work account, only the MDM item.  I did the export and do not see that property.  Would it be in the top level html file?

 

Tom

 

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Could you

 

*check out how the device is marked? personal or corporate , if its marked as personal could you try changing it to corporate

 

*And how did you enroll the device? by adding a work or school account? Like I did in part 6

Azure Ad joined vs Azure Ad Registered | AADR vs AADJ | PRT (call4cloud.nl)

Of course the mam scope needs to be disabled for that user

 

*ALso check if the device is auto-enrolled

 

Go to Settings > Accounts > Access work or school.
Select the joined account > Info.
Under Advanced Diagnostic Report, select Create Report.
Open the MDMDiagReport in a web browser.
Search for the MDMDeviceWithAAD property. If the property exists, the device is auto-enrolled. If this property doesn't exist, then the device isn't auto-enrolled.
Enable Windows 10 automatic enrollment includes the steps to configure automatic enrollment in Intune.

 

*Could you also check out: HKLM\\SOFTWARE\\Microsoft\\EnterpriseDesktopAppManagement\\

 

It's a shame I cant get my hands on that device(s)...  🙂

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