Forum Discussion
"Change Primary User" On Device in Intune is Greyed Out
I am an IT Administrator and have all the permissions to manage my businesses Microsoft 365 accounts including Intune. When trying to update and change to primary users for devices in Intune, it is g...
We really need more information to determine why this may have happened, as there could be multiple possibilities. For example, are the devices Hybrid or Entra joined? You can read more here: https://learn.microsoft.com/en-us/mem/intune-service/remote-actions/find-primary-user#change-a-devices-primary-user
When I look at the join type, most of them say "Unknown" but there are a few that say "Microsoft Entra Registered". Both types don't give me the option to update the Primary User.