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Angelo Lelieveld's avatar
Angelo Lelieveld
Copper Contributor
Mar 11, 2019

Change Enrolled User

Hi,   We currently have a  Windows 10 Desktop Device Enrolled in Intune that was enrolled by a user that is not exists anymore. Therefore the device is now marked as non-compliant by the built-in c...
Intune
Oliver Kieselbach's avatar
Oliver Kieselbach
MVP
Apr 05, 2019

Angelo Lelieveld The enrollment user is the device owner in intune. AAD owner doesn't have any impact on the Intune side. Intune device belongs to the enrollment owner. If you want to change that you must do a factory reset. Fresh start is not necessary as this will try to remove bloatware as well. as long as you have signature edition or provisioning ready Windows 10 devices you shuld be fine with a factory reset and the new user enroll's the device and will be the new onwer in Intune.

  • Dartey_Banahene's avatar
    Dartey_Banahene
    Copper Contributor
    Jan 23, 2020

    Oliver Kieselbach 

    What if it shows that the user does exist? 

    So for some reason, the users 0365 account was deleted last night. I restored it this morning. But after running a sync in InTune the device is still coming back as Not Compliant even though the user who registered the device is active and the one logged into the device.

    • eglockling's avatar
      eglockling
      Iron Contributor
      Jan 23, 2020

      Dartey_Banahene  Does the user account still have the same AAD ObjectID it had before it was restored? If it's different, this is probably the cause of the issue.

      • Dartey_Banahene's avatar
        Dartey_Banahene
        Copper Contributor
        Jan 23, 2020

        eglockling 

        Thank you for that, I'll check that! That makes perfect sense if that is the case. Just curious how would I know what the old one was? Is there some type of log file I can pull up?

        Thanks again for the quick response. 

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