Forum Discussion

Copper Contributor

Mar 11, 2019

Change Enrolled User

Hi, We currently have a Windows 10 Desktop Device Enrolled in Intune that was enrolled by a user that is not exists anymore. Therefore the device is now marked as non-compliant by the built-in c...

Intune

Dartey_Banahene

Copper Contributor

Jan 23, 2020

Oliver Kieselbach

What if it shows that the user does exist?

So for some reason, the users 0365 account was deleted last night. I restored it this morning. But after running a sync in InTune the device is still coming back as Not Compliant even though the user who registered the device is active and the one logged into the device.

eglockling

Iron Contributor

Jan 23, 2020

Dartey_Banahene Does the user account still have the same AAD ObjectID it had before it was restored? If it's different, this is probably the cause of the issue.

Dartey_Banahene
Copper Contributor
Jan 23, 2020
eglockling
Thank you for that, I'll check that! That makes perfect sense if that is the case. Just curious how would I know what the old one was? Is there some type of log file I can pull up?
Thanks again for the quick response.
- eglockling
  Iron Contributor
  Jan 23, 2020
  Dartey_Banahene I've never had to do this, solely being an Intune administrator, but check out this support article from Microsoft. https://support.microsoft.com/en-ca/help/2619308/how-to-troubleshoot-deleted-user-accounts-in-office-365-azure-and-intu
  - Dartey_Banahene
    Copper Contributor
    Jan 23, 2020
    eglockling
    You rock! Again thank you for all of your help. I'm just kicking off a project to get rid of our environments Physical Domain Controller. Very exciting stuff, but I'll give the docs a gander and see what happens. I'll update the thread with what I find.