Forum Discussion
Cannot wipe iPhone from Intune
First, you do not need the PIN to wipe a corporate owned device that is managed. Do not retire it when they leave if the device is corporate, just wipe it. BEFORE you wipe it, go to Hardware and get the Activation Lock ByPass Code! If not you will need to call Apple if they logged in with their ID.
Option 1 - Plug the phone in a Mac Mini, launch Apple Configurators 2 and wipe the device. DONE
Option 2 - The device wants a pin to get access before you wipe it. Put the device in Recovery Mode manually, plug it into a Mac Mini and wipe it.
IF the user logged into Apple with their Apple ID.
1 Never let them do this as they may be able to restore the data elsewhere since it is their ID
2 You will need to call Apple and have then release the device to you since they put it under their ID. Typically a screen shot from your ABM screen works as proof.