Forum Discussion
Cannot wipe iPhone from Intune
Hi PatrikStar73,
The described behavior aligns with the expected protocol. In fully managed devices, Intune necessitates user authentication (such as entering a PIN code) to execute actions like wiping or altering the passcode. This security measure is implemented to prevent accidental modification or deletion of sensitive data by unauthorized users.
While this approach enhances security, it can be a problem when employees depart without providing their PIN codes.
In such scenarios, exploring alternative methods for device management and data protection can be a good option:
Company Portal App:
Use the Company Portal app on the enrolled device to initiate a factory reset. Sign in with the work or school account, select the device, and do the factory reset.Retire Devices:
If an employee leaves without sharing their PIN code, use retiring the device from Intune management. This action removes the device from management, ensuring data protection while retaining user accounts and data.
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Kindest regards,
Leon Pavesic
(LinkedIn)
But how can I access the company portal on the device if i don't have the PIN-code to login to the device?
And I am not sure how a retire will help me in this case?
The phone is still locked with a PIN.
Hi PatrikStar73,
you're right, if you don’t have the PIN code, accessing the Company Portal app on the device to initiate a factory reset is not possible.Retiring the device from Intune management won’t unlock the phone. It will only remove the device from management and ensure data protection while retaining user accounts and data. The phone will still be locked with the PIN.
In such cases, you might need to contact Apple Support for further assistance.
It’s always a good practice to have employees share their device PIN or passcode before they leave the company to avoid such situations in the future.That makes no sense. If you have a corporately enrolled phone it is fully controllable, including erasing the PIN/passcode. If you mean an apple ID that is different.
- Thanks for the reply!
Are there any documentation from MS about this?
I cannot seem to find any.
